Matt was enthusiastic and tenacious when assisting me achieve my goals. Not only did he arrange a suitable mortgage package for me after providing well balanced advice, he went well beyond the scope of his role and assisted me throughout the acquisition process to completion. Matt regularly followed up on matters and liaised with the right people to ensure that my transaction moved along as swiftly as possible, even despite lethargy on the other side. Matt was pleasant to deal with and became a trusted ally. What could they have done better? Documenting phone numbers of relevant people on the transaction and thinking one step ahead when dealing with funds flow.